SpinStag Privacy Policy

At SpinStag, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store and safeguard your information when you visit spinstag.com, register an account, or use our gaming and sports betting services. We at SpinStag want you to understand your rights and feel confident that your data is handled responsibly.

Who We Are

SpinStag is operated by L.C.S Limited, a company registered in Malta under company number C-64070, with its registered office at Office 3, Level 2, Sterling Building, Enrico Mizzi Street, Ta' Xbiex XBX 1453, Malta. We hold a licence issued by the Malta Gaming Authority, licence No. MGA/B2C/233/2013. As the data controller, we determine how and why your personal information is processed in connection with our services.

Information We Collect

When you create an account or use our Spin Stag platform, we collect several categories of information to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather identity verification documents, including proof of age, proof of residence and source of funds documentation
• We record payment information related to deposits and withdrawals made through Mastercard, Visa, MiFinity, Neosurf, Flexepin, CASHlib and bank transfer
• We track your gaming activity, including games played, bets placed, bonuses claimed and wagering progress
• We log technical data such as your IP address, device type, browser information and login times
• We retain communications you send to our customer support team via live chat or email

How We Use Your Information

Our SpinStag platform uses your personal data for legitimate business purposes connected to providing and improving our services. We at Spinstag Casino process your information to:

• We verify your identity, age and residence as required before processing any withdrawal
• We assess source of funds information to comply with anti-money laundering obligations
• We process deposits and payouts through your chosen payment method
• We administer the welcome bonus, reload offers, free spins and VIP Club benefits
• We detect and prevent fraud, including VPN use or any attempt to disguise your IP address
• We communicate with you regarding account activity, promotions and support requests
• We comply with our licensing obligations under the Malta Gaming Authority

Legal Basis for Processing

Our SpinStag Casino processes your data under several legal grounds recognised by applicable data protection law. We rely on the performance of our contract with you when managing your account and transactions. We rely on legal obligation when verifying identity and reporting suspicious activity. We rely on legitimate interest when preventing fraud and protecting our systems. Where required, we rely on your consent, for example for optional marketing communications.

Sharing Your Information

We do not sell your personal data. However, our Spinstag platform may share information with trusted third parties necessary to operate our services.

• We share data with payment providers including Mastercard, Visa, MiFinity, Neosurf, Flexepin and CASHlib to process transactions
• We share information with identity verification and anti-fraud service providers
• We disclose data with game and live providers such as Yggdrasil, Wazdan, Hacksaw Gaming, Betsoft, NetEnt and Ezugi solely to deliver gameplay functionality
• We provide information to regulatory authorities, including the Malta Gaming Authority, when legally required
• We may share data with law enforcement agencies investigating fraud or chargebacks

Cookies and Tracking Technologies

Our SpinStag website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you use our desktop and mobile browser platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations under Maltese gaming law. Account data, including transaction history, is retained even after account closure where required for audit, dispute resolution or anti-money laundering compliance. Dormant accounts without login activity may incur a monthly fee as described in our Terms and Conditions, but this does not affect our data retention practices.

Your Rights

As a user of SpinStag, you have rights regarding your personal data under applicable data protection law. We are committed to honouring these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with the Malta Gaming Authority or another relevant supervisory body

Data Security

We at SpinStag implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. These measures include encryption, secure servers and restricted access to sensitive information. While we take data security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

Because our Spinstag Casino online services operate across multiple target markets, including Germany, Norway, Finland, Portugal, Canada and Australia, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place when such transfers occur, in line with applicable data protection standards.

Restricted Territories and Eligibility

SpinStag does not accept players from certain restricted countries, including the United Kingdom, United States, France, Spain, Italy and others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and withhold processing of your personal data for gaming purposes.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and we will take appropriate action, including account closure, if we discover that an underage individual has registered with us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat and email, in English, German, Spanish, Norwegian and Finnish.